Returns & Refund Policy

Last Updated: January 2026

Thank you for supporting Merging Vets & Players (MVP). We appreciate your generosity and support. This Returns & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through vetsandplayers.org.

1. Merchandise Returns

If you are not fully satisfied with your merchandise purchase, you may request a return under the following conditions:

Returns must be requested within 14 days of the delivery date
Items must be unused, unwashed, and in original condition
Items must be returned in their original packaging (when applicable)

To initiate a return, please contact us at info@vetsandplayers.org with your order number.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

Donations
Gift cards
Digital products or downloads
Event tickets or registrations
Limited-edition or custom items (unless defective)

3. Exchanges

If you need to exchange an item due to:

Incorrect size
Defective product
Damaged item

Please contact us within 7 days of delivery. Exchanges are subject to product availability.

4. Refunds

Once your return is received and inspected:

Approved refunds will be issued to the original payment method
Refunds may take 5–10 business days to appear depending on your financial institution

Shipping costs are non-refundable, except in cases where the item was defective or shipped in error.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
MVP is not responsible for lost or delayed return shipments.

We recommend using a trackable shipping service when returning items.

6. Damaged or Defective Items

If your item arrives damaged or defective:

Contact us within 7 days of delivery
Include your order number and photos of the issue

We will replace the item or issue a refund at no additional cost.

7. Donations

All donations made to Merging Vets & Players are non-refundable. If you believe a donation was made in error, please contact us promptly.

8. Changes to This Policy

We reserve the right to update or modify this Returns & Refund Policy at any time. Changes will be posted on this page with an updated effective date.