Shipping Policy

Last Updated: January 2026

Thank you for supporting Merging Vets & Players (MVP). This Shipping Policy outlines how orders placed through vetsandplayers.org are processed and shipped.

1. Order Processing

  • Orders are typically processed within 3–7 business days after payment is received.

  • Processing times may vary during high-volume periods, events, or holidays.

  • Orders are not shipped or delivered on weekends or federal holidays.

You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times (after processing):

  • Standard Shipping: 5–10 business days

  • Expedited Shipping: If available, delivery times will be shown at checkout

Delivery delays can occasionally occur due to carrier issues or circumstances outside our control.

3. Shipping Locations

At this time, MVP ships to:

  • United States addresses only

If international shipping becomes available in the future, this policy will be updated accordingly.

4. Order Tracking

Once your order ships, you will receive a tracking number via email (when available). Please allow up to 24 hours for tracking information to update.

5. Incorrect Addresses

Please ensure your shipping address is accurate at checkout.

  • MVP is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  • If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

6. Lost or Damaged Shipments

If your order arrives damaged or is lost in transit:

  • Please contact us within 7 days of delivery (or expected delivery date).

  • Include your order number and photos (if applicable).

We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Returns & Exchanges

Shipping costs for returns or exchanges are the responsibility of the customer unless the item arrived damaged or defective.

Please refer to our Return & Refund Policy for more details.

8. Contact Us

If you have any questions about shipping or your order, please contact us at:

Merging Vets & Players
Website: https://vetsandplayers.org
Email: info@vetsandplayers.org