Shipping Policy
Last Updated: January 2026
Thank you for supporting Merging Vets & Players (MVP). This Shipping Policy outlines how orders placed through vetsandplayers.org are processed and shipped.
1. Order Processing
Orders are typically processed within 3–7 business days after payment is received.
Processing times may vary during high-volume periods, events, or holidays.
Orders are not shipped or delivered on weekends or federal holidays.
You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times (after processing):
Standard Shipping: 5–10 business days
Expedited Shipping: If available, delivery times will be shown at checkout
Delivery delays can occasionally occur due to carrier issues or circumstances outside our control.
3. Shipping Locations
At this time, MVP ships to:
United States addresses only
If international shipping becomes available in the future, this policy will be updated accordingly.
4. Order Tracking
Once your order ships, you will receive a tracking number via email (when available). Please allow up to 24 hours for tracking information to update.
5. Incorrect Addresses
Please ensure your shipping address is accurate at checkout.
MVP is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.
6. Lost or Damaged Shipments
If your order arrives damaged or is lost in transit:
Please contact us within 7 days of delivery (or expected delivery date).
Include your order number and photos (if applicable).
We will work with the shipping carrier to resolve the issue as quickly as possible.
7. Returns & Exchanges
Shipping costs for returns or exchanges are the responsibility of the customer unless the item arrived damaged or defective.
Please refer to our Return & Refund Policy for more details.
8. Contact Us
If you have any questions about shipping or your order, please contact us at:
Merging Vets & Players
Website: https://vetsandplayers.org
Email: info@vetsandplayers.org